Job Posting: Black Theatre Workshop seeks Box Office Coordinator

Submission Deadline: October 25th, 2016

Black Theatre Workshop

Read the official job posting at

Black Theatre Workshop is seeking a Box Office Coordinator to handle group sales of our spring production play and general office coordination.

The successful, dynamic, bilingual candidate must work well in a fast-paced environment, has excellent time management, interpersonal and communication skills, and is willing to work flexible hours. Experience in non-profit arts organizations, public relations, and/or communications an asset. Above average computer skills with word processing, database management and desktop publishing experience in a Windows environment would also be required. Reporting directly to the General Manager, the Coordinator’s tasks and responsibilities shall include but not be limited to:

Mainstage Box Office

  • Plan and execute all aspects of the box office for the spring production (April) in liaison with the MAI.
  • Contact potential groups and target audience markets for group and school sales.
  • Manage box office issues that may arise including representing BTW at the theatre, handling complementary tickets and being available to audience members to answer questions and solve problems.
  • Enter mailing information from new audience members into the theatre mailing database.
  • Collect and process data from Audience Surveys.
  • Assist in the dissemination and distribution of promotional materials.
  • Assist the Marketing Coordinator with Marketing, Media and Event Coordinating tasks.
  • Establish new box office initiatives.

Vision Event Coordination

  • Aid staff with the execution of the Vision Celebration Gala.
  • Take over ticket reservations in January from the Event Coordinator including: in-coming reservations, reservation sheets, confirmation calls, telemarketing campaigns.
  • Contact potential groups and target specific markets for Vision group sales.
  • Take and confirm reservations at the BTW offices during working hours.
  • In conjunction with the General Manager manage the Box Office on the night of the event.
  • Enter mailing information from new attendees into the mailing database.
  • Contribute ideas and suggestions in the overall process.

Other Box Office

  • Ticket reservation and organizational aspects of the spring Discovery Series.
  • Manage box office issues that may arise including representing BTW at the theatre, handling complementary tickets and being available to audience members to answer questions and solve problems.
  • Ensure that administrative needs of the projects are dealt with as required.
  • Contribute ideas and suggestions in the overall processes.


  • Coordinate and expand the Theatre’s on-going membership drive
  • Process and acknowledge all memberships
  • Develop and/or maintain records, and maintain strong relationships with Theatre donors, potential donors and supporters
  • Research, identify and pursue prospective new individual and corporate donor contacts


  • Answer the telephone as a representation of the company
  • Work in collaboration with the General Manager during down time to help accomplish general administrative tasks.
  • Enter all new database information in a timely manner according to the format set out by the General Manager.
  • Keep personal time sheets updated at all times.
  • Be part of the BTW team and be available for all majour BTW events.

Other Information:

Salary for this position is set at $13/hour, based on an expected 35-hour work week with some evening/weekend work required. Contract to begin November 14, 2016 and run for 30 weeks (until June 2017). Applicants must be eligible for Emploi Québec Employment Subsidies (Currently unemployed , on Employment Insurance or on welfare) and hold a letter stating this fact (Lettre d’admissibilité à la mesure Subvention salariale).

Please visit for full details.

Please submit a letter, resume and your Employ Quebec eligibility letter to the General Manager, Black Theatre Workshop by fax: (514) 932-6311 or by email:

Deadline: October 25th, 2016

All applicants are thanked for their interest however only those selected for an interview will be contacted.

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